Insofar as the customer is a consumer within the meaning of § 13 BGB (German Civil Code), the customer may return the goods received within two weeks without stating reasons. The period begins at the earliest with receipt of the goods and this instruction by the customer.
The actual return delivery can only be made via the courier service that has carried out the delivery. A return delivery by Deutsche
Post is not possible. The address for the actual acceptance of returned goods is:
Zweinullvier Werbeagentur GmbH
Tel.: +49 (0)89 452 455 217
Fax: +49 (0)89 452 455 181
Excluded from the right of return are goods which have been manufactured according to customer specifications, have been ordered on the express request of Zweinullvier with prior notice or are otherwise clearly tailored to the personal circumstances of the customer.
In the event that the right of return is exercised effectively, the services received by both parties are to be returned and any benefits gained (e. g. advantages of use) are to be surrendered. In case of a deterioration of the goods, compensation can be demanded. This does not apply if the deterioration of the goods is exclusively due to their inspection - as would have been possible for the customer in a retail shop. In addition, the customer can avoid the obligation to pay compensation for loss of value by not using the goods as an owner and refraining from anything that impairs their value (in particular by not cutting, folding or otherwise damaging the goods). If the customer makes use of his right of return, the purchase contract becomes invalid.
In the case of a return shipment, the following information shall be clearly visible on the package: return shipment and enclose a copy of the invoice with the shipment, as well as details of the account to which the value of the goods is to be transferred.
Please note that Zweinullvier will not bear the costs of return. The costs for installation and removal of the goods as well as other services ordered by the customer in connection with the goods at Zweiullvier will not be reimbursed.